About Us

Linked MSP exists to both serve and guide our clients to better manage their complete IT needs and to leverage their IT system to support their strategic business initiatives. We believe that the best way to serve our clients is collaboratively. For clients with existing IT departments, we supplement their teams. For all clients, we strive to communicate before an issue becomes a threat, so that we can partner with our clients to implement solutions and to prevent future problems. Our founder, John Comfort has devoted nearly 3 decades of IT Consulting and Outsourced IT Support to serve and to guard our clients’ data and management information systems.

Why Choose Linked MSP

Our Core Values

Security  •  Vigilance  •  Compliance  •  Collaboration  

Security • Vigilance • Compliance • Collaboration 

Security

Linked MSP helps you proactively monitor your cybersecurity by discovering new vulnerabilities quickly and suggesting ways to mitigate them before an attack. Linked MSP manages your cybersecurity for you and with you. We monitor your network, your systems and your various applications to identify threats. We observe the evolving threat environment and we make sure that your security controls are up-to-date and configured properly.

27% of businesses lose revenue due to outage, among companies that have had any kind of outage in the past year.

Source: Spice works

Vigilance

From internet-facing servers, firewalls, computers, emails and even social media platforms, Linked MSP protects your company by employing the latest safeguards to monitor the vulnerable places where you can get attacked. Linked MSP also works closely with your 3rd party Auditor(s) and alerts you to issues that could become problems if not addressed.

23% of businesses never test their disaster recovery plan.

Source: Spiceworks

Compliance

Linked MSP helps you comply with rules and regulations (such as NIST, HIPAA and PCI) and prepares you for audits by working closely with your Qualified Security Assessor. We monitor both your perimeter and internal systems to protect personal data and payment information from malicious attacks.

74% of companies report an expected increase in the focus on managing regulatory risk over the next 12 months.

Reuters 2018 Compliance study

Collaboration

From supplementing your IT Team to special project needs Linked MSP has you covered with our collaborative professional IT services. As your partner, we work with you to ensure that you understand the issues and options available to maintain a strong IT system that can become a strategic asset for your business.

31% of IT Services were outsourced in 2017.

Source: Transcosmos

Our Commitment

Bringing Enterprise Level Security to Small and Middle Market Clients

Linked MSP brings enterprise-level Cybersecurity protection to our small and middle market clients. We believe that most small companies are inadequately protected from cyberattacks. Rather than invest in Cybersecurity strategies and plans that will provide strong levels of protection, we have seen too many companies settle for IT security solutions that are simply too insecure. That is why we founded Linked MSP on the simple premise that we were committed to finding ways to bring effective protection strategies to companies of ALL sizes. We fully understand the financial realities of small and smaller middle market companies. They do not want to OVERPAY for EXCESSIVE security, so we are diligent in developing solutions that are cost-efficient, while most importantly providing protection that is vital to our customers.

Hire, Train, and Employ

While there are many options for people who work in the IT Managed Service field, Linked MSP finds that only a very small number have the experience, capability and commitment to serve on our team. We seek to hire only those IT professionals who have the same passion as we do for protecting our clients’ vital IT interests, delivering unwavering customer service, and continuously training to stay abreast of the most important changes in our industry.

Never Overcommit

Many IT providers grow quickly. They sell a great deal of new business, sign up many clients and achieve rapid entry into the IT services market, but they overcommit. We have witnessed that overcommitting almost always yields poor results. Our commitment is to establishing long term relationships with our clients.

Proactive Protection
From Cyberattacks

  • Proactive monitoring & reporting
  • NIST Best Practices (Identify, Protect, Detect, Respond, Recover).
  • Disaster preparation: back-up. Patches to protect software, your network.
  • …and if clients do get attacked we work hard to provide rapid data recovery and getting back up and fully running ASAP
  • The cost to a company’s reputation from a breach is immeasurable (lost customers, lost trust, lost finances) and can take years to recover from. 60% of small businesses that suffer a breach, close within 6 months.
  • Click HERE to learn more about NIST and cybersecurity

Continuous Operations

  • Companies cannot afford the major issues of business disruption, interruption, or downtime
  • Internet, intranet; data accessibility; recovery; speed
  • Protection from key IT staff leaving
  • Shared mutual interest in our client’s operations running smoothly with little need for “fixes” because we are providing critical support to make the IT operations work so well

Responsive, Highly Capable Support

  • Onboarding: Set-up, phone, laptop, passwords, email, software, hardware
  • Offboarding – to ensure smooth transitions when people leave
  • Helpdesk & “Break-fix”
  • Documentation
  • 24/7 access to critical systems and workday support to other less critical issues

Efficient Use Of IT Resources

  • People, money, time
  • How can we help our clients spend less money and get more value by outsourcing?
  • Vision, Strategy, Planning, Budgeting
  • Networking, integration

Knowledge And Up-To-Date Expertise

  • What will make our clients better? What do they need in the area of IT management that they don’t know about?
  • Providing access to great IT resources
  • Latest best practices for hardware, software, networking, cloud-based systems
  • Systems our clients need…and making them work
  • Using data to make decisions; what do they need (or what is available) in software?
  • M&A support (increase our client’s value in case of a possible sale)

Scalability

  • For rapid or unplanned growth
  • Support growth through outsourcing

Our Founder

John Comfort

President

John Comfort

President

John founded Linked MSP with four goals:

  • Bring enterprise level IT support to small and middle market clients.
  • Provide IT and Cybersecurity excellence to our customers.
  • Provide much higher level Cybersecurity support than most IT Managed Service Providers are currently offering.
  • Educate, update, and communicate to clients so they can truly understand what is necessary for their IT support and how to manage their IT system to maintain a competitive advantage

Since John entered the military, he has had a passion and aptitude for solving problems to leverage technology to enhance processes in the business environment. He has built IT networks and infrastructure to withstand changes over time and attacks of many kinds. After founding and growing his first IT Managed Service Provider for over a decade, John moved into IT Consulting to develop complex systems and provide practical solutions for large and small clients. After listening to customers and their needs, John founded Linked MSP to address the needs of an underserved market.

John founded Linked MSP with four goals:

  • Bring enterprise level IT support to small and middle market clients.
  • Provide IT and Cybersecurity excellence to our customers.
  • Provide much higher level Cybersecurity support than most IT Managed Service Providers are currently offering.
  • Educate, update, and communicate to clients so they can truly understand what is necessary for their IT support and how to manage their IT system to be a competitive advantage.

Since John entered the military, he has had a passion and aptitude for solving problems to leverage technology to enhance processes in the business environment. He has built IT networks and infrastructure to withstand changes over time and attacks of many kinds. After founding and growing his first IT Managed Service Provider for over a decade, John moved into IT Consulting to develop complex systems and provide practical solutions for large and small clients. After listening to customers and their needs, John founded Linked MSP to address the needs of an underserved market.

Source: Spice works

Outsourced IT Providers can provide expertise gained from working with many different organizations on all types of IT issues. As an example, here are the technologies that support Disaster Recovery Plans

Source: Spice works

Small business benefits even more from Outsourced IT Collaboration, as they experience greater outages then larger companies

Solutions Are Ready.