About Us
Linked MSP exists to both serve and guide our clients to better manage their complete IT needs and to leverage their IT system to support their strategic business initiatives. We believe that the best way to serve our clients is collaboratively. For clients with existing IT departments, we supplement their teams. For all clients, we strive to communicate before an issue becomes a threat, so that we can partner with our clients to implement solutions and to prevent future problems. Our founder, John Comfort has devoted nearly 3 decades of IT Consulting and Outsourced IT Support to serve and to guard our clients’ data and management information systems.
Why Choose Linked MSP
Our Core Values
Security • Vigilance • Compliance • Collaboration
Security • Vigilance • Compliance • Collaboration
Security
Linked MSP helps you proactively monitor your cybersecurity by discovering new vulnerabilities quickly and suggesting ways to mitigate them before an attack. Linked MSP manages your cybersecurity for you and with you. We monitor your network, your systems and your various applications to identify threats. We observe the evolving threat environment and we make sure that your security controls are up-to-date and configured properly.
27% of businesses lose revenue due to outage, among companies that have had any kind of outage in the past year.
Source: Spice works
Vigilance
From internet-facing servers, firewalls, computers, emails and even social media platforms, Linked MSP protects your company by employing the latest safeguards to monitor the vulnerable places where you can get attacked. Linked MSP also works closely with your 3rd party Auditor(s) and alerts you to issues that could become problems if not addressed.
23% of businesses never test their disaster recovery plan.
Source: Spiceworks
Compliance
Linked MSP helps you comply with rules and regulations (such as NIST, HIPAA and PCI) and prepares you for audits by working closely with your Qualified Security Assessor. We monitor both your perimeter and internal systems to protect personal data and payment information from malicious attacks.
74% of companies report an expected increase in the focus on managing regulatory risk over the next 12 months.
74% of companies report an expected increase in the focus on managing regulatory risk over the next 12 months.
Reuters 2018 Compliance study
Collaboration
From supplementing your IT Team to special project needs Linked MSP has you covered with our collaborative Professionally Managed IT Services. As your partner, we work with you to ensure that you understand the issues and options available to maintain a strong IT system that can become a strategic asset for your business.
31% of IT Services were outsourced in 2017.
Source: Transcosmos
Our Commitment
Bringing Enterprise Level Security to Small and Middle Market Clients
Linked MSP brings enterprise-level cybersecurity protection to our small and middle market clients. We believe that most small companies are inadequately protected from cyberattacks. Rather than invest in cybersecurity strategies and plans that will provide strong levels of protection, we have seen too many companies settle for IT security solutions that are simply too insecure. That is why we founded Linked MSP on the simple premise that we were committed to finding ways to bring effective protection strategies to companies of ALL sizes. We fully understand the financial realities of small and smaller middle market companies. They do not want to OVERPAY for EXCESSIVE security, so we are diligent in developing solutions that are cost-efficient, while most importantly providing protection that is vital to our customers.
Hire, Train, and Employ
While there are many options for people who work in the IT Managed Service field, Linked MSP finds that only a very small number have the experience, capability and commitment to serve on our team. We seek to hire only those IT professionals who have the same passion as we do for protecting our clients’ vital IT interests, delivering unwavering customer service, and continuously training to stay abreast of the most important changes in our industry.
Never Overcommit
Many IT providers grow quickly. They sell a great deal of new business, sign up many clients and achieve rapid entry into the IT services market, but they overcommit. We have witnessed that overcommitting almost always yields poor results. Our commitment is to establishing long term relationships with our clients.
Proactive Protection From Cyberattacks
- Proactive monitoring & reporting
- NIST Best Practices (Identify, Protect, Detect, Respond, Recover).
- Disaster preparation: back-up. Patches to protect software, your network.
- …and if clients do get attacked we work hard to provide rapid data recovery and getting back up and fully running ASAP
- The cost to a company’s reputation from a breach is immeasurable (lost customers, lost trust, lost finances) and can take years to recover from. 60% of small businesses that suffer a breach, close within 6 months.
- Click HERE to learn more about NIST and cybersecurity
Continuous Operations
- Companies cannot afford the major issues of business disruption, interruption, or downtime
- Internet, intranet; data accessibility; recovery; speed
- Protection from key IT staff leaving
- Shared mutual interest in our client’s operations running smoothly with little need for “fixes” because we are providing critical support to make the IT operations work so well
Responsive, Highly Capable Support
- Onboarding: Set-up, phone, laptop, passwords, email, software, hardware
- Offboarding – to ensure smooth transitions when people leave
- Helpdesk & “Break-fix”
- Documentation
- 24/7 access to critical systems and workday support to other less critical issues
Efficient Use Of IT Resources
- People, money, time
- How can we help our clients spend less money and get more value by outsourcing?
- Vision, Strategy, Planning, Budgeting
- Networking, integration
Knowledge And Up-To-Date Expertise
- What will make our clients better? What do they need in the area of IT management that they don’t know about?
- Providing access to great IT resources
- Latest best practices for hardware, software, networking, cloud-based systems
- Systems our clients need…and making them work
- Using data to make decisions; what do they need (or what is available) in software?
- M&A support (increase our client’s value in case of a possible sale)
Scalability
- For rapid or unplanned growth
- Support growth through outsourcing
Founder's Commitment
John Comfort
President
John Comfort
President
Linked MSP Incorporates Four Key Goals
- Bring enterprise-grade IT support to small and middle market clients.
- Provide IT and cybersecurity excellence to our customers.
- Provide cybersecurity and IT services that exceed expectations.
- Educate, update, and communicate to clients so they can truly understand what is necessary for their IT environments to maintain a secure, competitive advantage.
Since John entered the military, he has had a passion and aptitude for solving information technology problems to enhance processes in the business environment. He has designed networks and infrastructure to withstand changes and attacks over time. John has developed systems of varying complexities and provided practical solutions for large and small clients for three decades. After listening to customers and their needs, Linked MSP was founded to address this underserved market.
Linked MSP Incorporates Four Key Goals:
- Bring enterprise-grade IT support to small and middle market clients.
- Provide IT and cybersecurity excellence to our customers.
- Provide cybersecurity and IT services that exceed expectations.
- Educate, update, and communicate to clients so they can truly understand what is necessary for their IT environments to maintain a secure, competitive advantage.
Since John entered the military, he has had a passion and aptitude for solving information technology problems to enhance processes in the business environment. He has designed networks and infrastructure to withstand changes and attacks over time. John has developed systems of varying complexities and provided practical solutions for large and small clients for three decades. After listening to customers and their needs, Linked MSP was founded to address this underserved market.
Source: Spice works
Outsourced IT Providers can provide expertise gained from working with many different organizations on all types of IT issues. As an example, here are the technologies that support Disaster Recovery Plans
